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Problems with Toys Logic

Problems with Toys Logic
24 Sep 2011 04:54:59

Recently I made an order with Toys Logic (an american anime figure relater) and had an issue with it. This isn't the first time this has happened either. So I thought I'd share my negative experiences with them.

The fist issue I had with them was I had made an order of multiple items after a long time the order still had not shipped. Only till after I had contacted them did they tell me the reason was that some of the items were out of stock (even though they were listed as in stock on the site) I ended up just getting the in stock items.

The second issue was sort of similar I had ordered a single figure and a week (perhaps more) later I got an email saying that the figure was out of stock (even though it was listed as in stock on the site)

And the third and most recent incident was I had ordered a figure and it was taking a strangely long time to arrive. I then received a second shipment notification email, but I noticed that the address was incorrect! I checked the previous email and it showed that same address, checking their website reveled that they were trying to send it to a different address then I had chosen. I emailed them with the proper address and they calmed my corrected address was where they were sending it too (despite what the emails and their site said) and about a week or so (after contacting them) the figure ended up arriving.

I guess none of these are really too horrible (and by no means toysnjoys bad) but I'd rather not make an order with them again.
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Chiaki
Chiaki (Australia)
24 Sep 2011, 07:55:25
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Yea it is a little frustrating when trying to deal with that haha. Hakuna matata I guess
Kenage
Kenage
24 Sep 2011, 08:57:42
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My guess is that they showing the 'in stock' status even if the item is out of stock on purpose.

Just think about it.. they showing you that the item is in stock which means that you will place your order (if you really was going to do so), in the mean time they will try to "get" the item (wherever they are getting them from) so they will earn some more instead to put the 'out of stock' status from the start.

That's the only guess I have. I believe that you aren't the only one that encountered that kind of issue with them (despite on that I don't really familiar with toys logic).

But all that is really aren't so serious problem. The real problems begins when they will start to mess up you shipping address and put it incorrect..
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mu597
mu597 (USA)
24 Sep 2011, 18:57:43
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That could be true but why not list them as "backorder"? However with the second one I remember them saying that it was an error that it was still listed.
Kenage
Kenage
25 Sep 2011, 04:33:24
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That could be true but why not list them as "backorder"?
Maybe they trying to keep it as simple as possible, 'in stock'/'out of stock' end.

..I remember them saying that it was an error that it was still listed.
Another excuse...?
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